ITIL Overview Online Course
For a general overview of Service Management and ITIL and other related topics, please go through these quick online lessons (Yale login required):
Service Management and ITIL Resources at Yale ITS
- To check for our regular ServiceNow Office Hours and occasional information sessions, training, and related events taking place here at Yale, visit the events calendar.
- Search the ITS Website for news and events on Service Management.
ITIL Foundations Certification
ITS requires that all staff obtain the ITIL Foundations certification. You can prepare to pass the Foundations certification exams via the Yale ITS Skillsoft system available to all Yale IT staff. The Skillsoft system is a self-paced e-learning tool that delivers training on a variety of topics relevant to IT professionals. Some units of ITIL Intermediate are also available in Skillsoft. Courses necessary to prepare for the ITIL Foundations certification are detailed on the front page of the Yale Skillsoft site. Access the IT Courseware Collection at:
Additional exam preparation resources can be found via Yale’s Lynda.com portal (yale.edu/lynda). Lynda offers additional ITIL training sessions also helpful in preparing for certification exams. Yale’s Lynda portal is behind CAS, requiring access credentials of Yale NetID and Password.