Communicate

When a service is interrupted, whether planned or unexpected, affected audiences must be notified in a timely manner and given assurance that ITS is working diligently to minimize the impact and restore service.

Planned Alert a targeted audience of an upcoming planned outage and its impact

Unplanned

Communicate when a Yale application or service unexpectedly becomes unavailable
Post to Status Page Submit a posting to the Status Page on the ITS website and Yale portal
Send targeted email Reach a targeted audience with an email sent via the Message system
Create a Knowledge Article Knowledgebase articles give the audience step by step instructions on how to accomplish a task or escalate an issue.

Change Advisory Board (CAB)

Only the Change Manager or the designee has the authority to approve or reject an emergency change with the advice or recommendations from the eCAB members