When a service is interrupted, whether planned or unexpected, affected audiences must be notified in a timely manner and given assurance that ITS is working diligently to minimize the impact and restore service.
|Planned||Alert a targeted audience of an upcoming planned outage and its impact|
|Communicate when a Yale application or service unexpectedly becomes unavailable|
|Post to Status Page||Submit a posting to the Status Page on the ITS website and Yale portal|
|Send targeted email||Reach a targeted audience with an email sent via the Message system|
|Create a Knowledge Article||Knowledgebase articles give the audience step by step instructions on how to accomplish a task or escalate an issue.|
|Only the Change Manager or the designee has the authority to approve or reject an emergency change with the advice or recommendations from the eCAB members|