Digital Signage Support Specialist (closed)


Jeff Siwicki, Manager of Audio Visual Systems Design, Campus Community Technologies


Consistently and efficiently install, support, and administer Yale ITS current version of digital signage based on the Visix platform (install refers to the addition of the player PC to a prepared signage display location installed by AVSD, not the installation of the display itself). Under supervision of Manager of Audio Visual Systems Design, provide day-to-day operational support, development, and coordination for software and hardware delivery, tier 2 endpoint escalation services, and remote assistance services to all current and new digital signage location at all campus locations.
By the end of the 6 months opportunity, the candidate should be able to:
  • Maintain the current deployment of digital signage in both a Tier 1 and Tier 2 capacity
  • Remotely assist clients and players with day to day support
  • Provide current landscape reports and provide recommendations for updating
  • Research and test a replacement for the current digital signage platform
  • Coordinate in a team based effort with AVSD Consultants, Facilities, Network Services, Vendors, and customers to help deliver complete projects.
The candidate would have as many of these skills and abilities as possible:
Required Skills/Ability
  • Advanced Knowledge of Windows, Mac OS, Linux operating systems
  • Knowledge of remote desktop software
  • Self-starter with the ability to make decisions on the fly in support situations
  • Knowledge of web based administrating tools for enterprise level platform deployment
  • Basic knowledge of Audio Visual signal flow
  • Comfortable in field consultation situations with diverse customer to advise on available services and options
IT Fields of Interest
  • Audio Visual
  • Web design and development for enterprise level platform deployment
  • Client Support
Preferred skills
  • Knowledge of digital signage applications
  • Audio Visual support experience
  • Web Design and Development experience
  • Enterprise level platform deployment and support
  • Knowledge of digital signage applications
  • Basic Audio Visual knowledge
  • Web Design and Development
  • Enterprise level platform deployment
Resources for training related to this position:
  • Visix vendor documentation
  • AVSD/C&C staff